I currently study IT at UFRN and work as a Customer Support Specialist at UserGuiding.

In Teleperformance, for 7 months, I acted as an interaction expert. In October 2019, I was promoted to the position of Bilingual Electronic Support Interaction Expert. In February and March 2021, I served as interim operations supervisor. In June 2021, I was promoted to the Technical Escalation POC position. In August 2021, I started working in the CX area as a CX Analyst at Nomah. In July 2022, I started working in the technology area as a Back Office Analyst at Nomah. And in December 2022, I started working in the support area as a Customer Support Specialist.

I have knowledge of databases, software testing, programming languages, image processing, and data structures from UFRN. In addition, I am also interested in the Customer Experience area, where I also have a course taken at CS Academy.