{"id":7,"date":"2022-12-19T14:34:47","date_gmt":"2022-12-19T14:34:47","guid":{"rendered":"https:\/\/felipe-userguiding.link\/?page_id=7"},"modified":"2022-12-19T15:20:53","modified_gmt":"2022-12-19T15:20:53","slug":"about-me","status":"publish","type":"page","link":"https:\/\/felipe-userguiding.link\/index.php\/about-me\/","title":{"rendered":"About Me"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1018\" height=\"1024\" src=\"https:\/\/felipe-userguiding.link\/wp-content\/uploads\/2022\/12\/linkedin-pps-03-1018x1024.jpg\" alt=\"\" class=\"wp-image-8\" srcset=\"https:\/\/felipe-userguiding.link\/wp-content\/uploads\/2022\/12\/linkedin-pps-03-1018x1024.jpg 1018w, https:\/\/felipe-userguiding.link\/wp-content\/uploads\/2022\/12\/linkedin-pps-03-298x300.jpg 298w, https:\/\/felipe-userguiding.link\/wp-content\/uploads\/2022\/12\/linkedin-pps-03-150x150.jpg 150w, https:\/\/felipe-userguiding.link\/wp-content\/uploads\/2022\/12\/linkedin-pps-03-768x773.jpg 768w, https:\/\/felipe-userguiding.link\/wp-content\/uploads\/2022\/12\/linkedin-pps-03.jpg 1334w\" sizes=\"auto, (max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\">\n<p>I currently study IT at UFRN and work as a Customer Support Specialist at UserGuiding.<\/p>\n\n\n\n<p>In Teleperformance, for 7 months, I acted as an interaction expert. In October 2019, I was promoted to the position of Bilingual Electronic Support Interaction Expert. In February and March 2021, I served as interim operations supervisor. In June 2021, I was promoted to the Technical Escalation POC position. In August 2021, I started working in the CX area as a CX Analyst at Nomah. In July 2022, I started working in the technology area as a Back Office Analyst at Nomah. And in December 2022, I started working in the support area as a Customer Support Specialist.<\/p>\n\n\n\n<p>I have knowledge of databases, software testing, programming languages, image processing, and data structures from UFRN. In addition, I am also interested in the Customer Experience area, where I also have a course taken at CS Academy.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I currently study IT at UFRN and work as a Customer Support Specialist at UserGuiding. In Teleperformance, for 7 months, I acted as an interaction expert. In October 2019, I was promoted to the position of Bilingual Electronic Support Interaction Expert. In February and March 2021, I served as interim operations supervisor. In June 2021, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":4,"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":51,"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/pages\/7\/revisions\/51"}],"wp:attachment":[{"href":"https:\/\/felipe-userguiding.link\/index.php\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}